Digital, Social, Mobile Innovation Excellence and Service Leadership

When: Thu, August 1, 9:30am – 12:30pm, 2013
Where: All Asia Broadcast Centre, Technology Park Malaysia, Bukit Jalil, Kuala Lumpur, Malaysia
Admission: Free with online registration, USD 30 at the door
Registration: EventBrite

[Full title: APCSC CRE & CSQS Roundtable: Digital, Social, Mobile Innovation Excellence and Service Leadership] Following the successful Customer Relationship Excellence (CRE) Awards Asia Pacific Dinner Ceremony and the CRE Leadership Summit and Innovation Expo in Hong Kong, June, 2013, Asia Pacific Customer Service Consortium (APCSC) is holding a knowledge sharing session in Kuala Lumpur. Topics include:
  • Social CRM, Customer Service, Marketing & PR - Jason Chu, Chairman, APCSC
  • Social Media Care: Rules of Engagement in the Social Space - Astro
  • Bricks-and-Clicks: Self-Service and Retail in the New Media Age - Astro
[CSQS=Customer Service Quality Standard]