5th Annual Contact Centres Asia 2014

When: Tue, March 25, 9am – Wed, March 26, 5pm, 2014
Where: The Prince Hotel & Residence KL 4, Jalan Conlay, Kuala Lumpur, Malaysia
Admission:: USD 1999
Info: ContactCentreAsia

This summit will help you redefining customer experience, manage and retain the best talent, utilise social media, cut cost per contact and get to grips with the latest technological innovations revolutionising Asian contact centres. In short, you will learn how to make your contact centres more profitable. Topics (abbreviated) include:
  • Contact Centres: Why is the West Doing It Differently? - Giovanni Tavani, Dell
  • The X Factors of Good Customer Experience - Andy Farquharson, LogMeIn 
  • Technology vs. Personal Customer Experience - Vigneswaran Sivalingam, Maxis
  • Giving Customers their Channel of Choice - Rudyard Von de Leon, Western Union
  • Redefining Customer Experience - Christa Kao, Salesforce.com
  • How Do You Measure a Happy Customer? - Ronald Jones, eBay
  • Insourcing Vs. Outsourcing - Rajan Manoharan, Lazada