Trek Talk: ITIL

When: Fri, August 16, 9:30am – 12:00pm, 2013
Where: Info Trek, Jalan Persiaran Barat, Petaling Jaya, Malaysia
Admission: Complimentary
Registration: EventBrite

Join us to find out how ITIL (Information Technology Infrastructure Library) enables organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits. ITIL is the most widely adopted approach for IT Service Management in the world.  It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to business.
  • Overview of ITIL Qualification Scheme
  • The Complete ITIL Roadmap
  • ITIL Intermediate: The Lifecycle Stream & The Capability Stream
  • Review of real-world case studies
  • ZeN ITIL system demo